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FAQ

Do you accept returns and exchanges ?

We do not accept exchanges. However, if there is no damage to your order, you are welcome to return it at your own expense within 14 days of it being delivered. Please make sure to either use the original packing material or have the items professionally packed by UPS or FedEx. After the items have been successfully processed back into our inventory, we will issue you a full refund or a full refund minus the cost of shipping if we provided the shipping labels

Do you take custom orders ?

We at Keelan Scott recently made the decision to focus on producing our most popular items ahead of time so that our customers do not have to wait multiple weeks to receive their tables. Because of this, we are not accepting custom orders currently.

Where is/are my other package/s ?

Yes, we apologize for the confusion. Sometimes our e-commerce site fails to receive all tracking numbers from our fulfillment team. They receive the first and immediately mark the order as complete which prevents the other/s from coming through. If you would like tracking information for your other package/s, please send us a message and we will gladly provide those additional tracking numbers.

How do I clean and/or treat my tabletop ?

Cleaning: Clean your tabletop using a rag or paper towel with warm water and a splash of detergent. (Please do not pour water directly on the table). For any grime that has built up, use the back side of a sponge to target the area then continue cleaning with the rag or paper towel as normal. Please be sure to wipe off all remaining water immediately after cleaning is finished
Treatment: There is no need for maintenance/treatment. If, over time, you would like to restore your table’s original sheen, you can apply “Feed-N Wax” by Howard. Let the oil/wax sit for 30-60 minutes before wiping off excess. This is a great way to keep your tabletop looking its best!

Do you sell tabletops by themselves ?

As a matter of fact we do. Please see our listing simply titled “Tabletop” to pick the size you prefer. If you would like to purchase in bulk, please call us directly at (208) 830-5784 for our wholesale price.