Shop Policies
Shipping
See item details for estimated arrival times.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Payment options
We accept the following payment methods:
All transactions are secure and encrypted.
Returns & exchanges
Exchanges
We do not accept exchanges.
Returns
Undamaged items may be returned within 14 days of delivery.
Return shipping
Return shipping costs are the customer's responsibility.
Packaging requirements
Items must be returned using the original packaging or be professionally packed by UPS or FedEx.
Refunds
Once the return is received and processed, a full refund will be issued. If we provided the return label, the shipping cost will be deducted from the refund.
Cancellations
Cancellations: accepted
Request a cancellation: before item has shipped
Please note: Orders typically begin processing within the same hour of purchase. If you need to cancel, please contact us immediately.
Privacy policy
More information
Last updated on Jan 21, 2026
Frequently asked questions
Understanding wood variations - what should I expect?
As with all pieces made from real wood, there will be differences in grain patterns, knots, color variations, and texture. While we strive for consistency, these characteristics are inherent to the uniqueness of each individual piece and are not considered defects. If you have any specific concerns about the quality or functionality of your item, please do not hesitate to contact us, and we will do our best to address them.
I only received tracking information for one package in my multi-package order - what should I do?
With orders containing two or more packages, our system sometimes fails to send more than one tracking number. Therefore, you will only receive tracking for one of your packages. If this happens, please send us a message, and we will provide you with the tracking information for your other packages.
Are the tabletops made from one slab?
Our tables are made up of kiln-dried boards that we mill and edge glue (usually 2-5 pieces per table). We compose the individual boards so that they are composed in a way that we feel is most aesthetically pleasing. Using individual boards also helps prevent warping!
What are your shipping and processing times? Can I cancel my order?
We pride ourselves on fast processing and shipping. Orders begin processing within an hour, so cancellations are only accepted within the first hour after purchase. After that, we may have already printed the shipping label and started processing.
If you need to cancel, contact us immediately, and we'll do our best to help if the order hasn't been processed yet.
Privacy Policy
At Keelan Scott your privacy is respected and protected.
Information shared with Keelan Scott including mailing addresses, email addresses, phone numbers, and names will be kept 100% private and used for Keelan Scott records only.